Our Services

Hill Country Help Desk offers a standard offering for your end point devices to help maximize your uptime against the modern cyber threats with state of the art tools.  In addition for the protection to prevent a cyber attack our standard offering enables you the ability to recover and leverage our SOC to quickly and compliantly respond to data breaches and other data related incidents.  This subscription also includes full support of your Microsoft cloud environment and data protection.  

Standard HelpDesk subscription - 

• Full helpdesk support and local support from 78676
• Endpoint device management and monitoring.  
• Microsoft 365 Email, data protection, OneDrive.  
• Identity management and dual factor authentication.  
• Full helpdesk support and local support from 78676
• Managed data protection and backup
• Managed malware and ransomware protection
• Managed antivirus protection 
• Encryption

Get the best experience possible with Device as a Service. This monthly subscription includes same day replacement for your endpoint device in case of hardware or software errors. 

Device as a Service – 

• includes our standard Help Desk subscription
• Three standard laptops available - Executive, Power user, and Task worker standards.

Many SMB organizations are running consumer grade networking because they lack the skillset to deploy and manage an enterprise class network.  Hill Country Help Desk can increase security and productivity for your organization with our Network as a Service subscription. These services include: 

•  Managed next generation firewall – protect your network from modern threats
• Managed enterprise class wifi – managed secure private network for employees, guests, customers, and devices
• Network monitoring - Hill Country Help Desk updates and manages your network to respond to cyber threats
• File/Print NAS solutions – in many customers’ environments NAS solutions can be used to speed up scanning or printing jobs in addition to many other collaborative applications. HCDC can deploy, manage, protect, and support your NAS. Find out if on-premise or cloud NAS is better for your needs.  

Customize your IT services you want to keep in house and choose what competencies you want to leverage from Hill Country Help Desk.  Blend your existing IT infrastructure with the expertise of our Help Desk.  

Don’t want an on-premises IT infrastructure? We don’t blame you. Hill Country Help Desk can host your hardware and apps and surround them with protection and the ability to recover. For your business and end users this will maximize your uptime and profitability. 

We offer migrations to Microsoft 365 and other cloud applications.  Hill Country Help Desk can perform a broad range of migrations from small migrations like GoDaddy to M365 or large on premise identity management to next generation cloud solutions. These are custom scope. Please contact us to learn more. 

Do you have an upcoming IT project? Connect with us and we can help you with our non-vendor biased approach.