About Us
About Hill Country Help Desk
The way people work on computers and use technology has changed. The COVID pandemic forced end users to work remotely, and this has progressed the technology providing business continuity solutions.
Fortune 500 companies have long adopted these technologies and are able to handle the huge challenge of the staying secure (or weathering a breach) from IT threats. These threats continue to evolve with unprecedented sophistication and prevalence. However, many small businesses are missing this key aspect to their enterprise because of a lack of knowledge, access, or budget, and Hill Country Data Help Desk is here to help.
With Hill Country Help Desk, SMB customers can leverage these business continuity solution services, technologies, and strategies previously available to larger companies only. Hill Country Help Desk provides a solution to your small business’s limited IT resources and will help minimize your down and unproductive time. As a wholistic solution, we offer migrations, monitoring, management, and protection for your data, hardware, and applications.
With this goal to provide enterprise class services to our SMB customers in order to protect their data and ensure their applications are always available, Hill Country Help Desk was formed in 2022 in Wimberley, Texas by Matt Mendoza. For your hardware needs, we are providing same day services to customers in Wimberley, Dripping Springs, and San Marcos.
About Matt Mendoza
Hill Country Help Desk founder, Matt Mendoza, has always had a passion for technology. He started his career as an applications developer in the late 90s. In 2006 he was hired by Dell where he worked in a variety of roles over 14 years. Leveraging his Computer Science Education from DePaul University, he was successful in all roles and in particular developed into a technical datacenter specialist.
Moreover, the last 7 of his 14 years at Dell were spent developing business with one of Dell’s top channel partners. This experience with a top VAR/MSP exposed Matt to massive fortune 500 customers and how they consumed IT. It was very different than midmarket customers because these enterprise class customers worked with a technology partner and created a true solution of people/process/technology that enabled them to minimize downtime and threats in their organization. This partnership is one of the inspirations for Hill Country Help Desk.
Matt left Dell in 2020 and transitioned to a data protection specialist with Arcserve before starting Hill Country Help Desk. At Arcserve, Matt was exposed to the next evolutions in data protection strategy and learned the latest technology to protect and recover from ransomware and other cyber-attacks.
Matt is married and has 3 children living in Wimberley. He grew up in Austin and is a Westlake High School Alumni. He loves music, playing guitar, and being outdoors with his bloodhound Big Red.